IS

DENG, XIAODONG

Topic Weight Topic Terms
0.229 form items item sensitive forms variety rates contexts fast coefficients meaning higher robust scores hardware
0.208 instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability
0.173 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses
0.142 approach analysis application approaches new used paper methodology simulation traditional techniques systems process based using

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Doll, William J. 1 Raghunathan, T. S. 1 Torkzadeh, Gholamreza 1 Xia, Weidong 1
confirmatory factor analysis 1 end-user computing satisfaction 1 factorial invariance 1 instrument validation 1
research methods 1 user satisfaction 1

Articles (1)

The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument. (Journal of Management Information Systems, 2004)
Authors: Abstract:
    Although user satisfaction is widely used by researchers and practitioners to evaluate information system success, important issues related to its meaning and measurement across population subgroups have not been adequately resolved. To be most useful in decision-making, instruments like end-user computing satisfaction (EUCS), which are designed to evaluate system success, should be robust. That is, they should enable comparisons by providing equivalent measurement across diverse samples that represent the variety of conditions or population subgroups present in organizations. Using a sample of 1,166 responses, the EUCS instrument is tested for measurement invariance across four dimensions--respondent positions, types of application, hardware platforms, and modes of development. While the results suggest that the meaning of user satisfaction is context sensitive and differs across population subgroups, the 12 measurement items are invariant across all four dimensions. The 12-item summed scale enables researchers or practitioners to compare EUCS scores across the instrument's originally intended universe of applicability.